Education

Human & Social Dimensions of Science & Technology, Ph.D. | August 2018 – May 2024

School for the Future of Innovation in Society

Arizona State University, Tempe, AZ

Dissertation: The Invisible Labor in Managing Chronic Illness: Exploring Patient Work through Qualitative Methods and Patient Narratives

Dissertation Committee: Kathleen (Katie) Pine, Ph.D.; Erik Johnston, Ph.D.; John Harlow, Ph.D.

Science of Healthcare Delivery, M.S. | August 2017 - May 2018

College of Health Solutions

Arizona State University, Phoenix, AZ

     Capstone: Patient Exploration to Understand and Ease the Burden of Dialysis”

Capstone Advisor: Kathleen (Katie) Pine, Ph.D.

Health Sciences (Health Policy), B.S. | January 2015 – December 2016

College of Health Solutions

Arizona State University, Phoenix, AZ

  • Public Administration and Public Management Certificate

Research Interests

Qualitative and mixed-methods research in health, public sector, and sociotechnical systems | Patient experience, chronic illness management, and diagnostic delay | Health equity and social determinants of health | Information systems and health IT in community-based and clinical settings | Responsible AI implementation and ethics in Fire/EMS/911 services | Public sector innovation, policy, and service delivery | Human-computer interaction, translational science, and stakeholder-engaged design | Health communication, narrative medicine, and invisible labor in healthcare | Cross-sector collaboration in healthcare services, emergency response, and community health interventions

Awards & Acheivments

  • Arizona State University's Graduate College Completion Fellowship Recipient | 2023-2024

  • Honorable Mention for Best Paper at ACM Conference on Human Factors in Computing Systems | May 2021  

  • Ph.D. Student Recipient of 2021 SFIS Annual Charter Awards in Excellence | Fall 2021

  • Arizona State University’s Graduate Research Assistant Scholarship - $15,715 | Fall 2017

  • Arizona State University’s Dean’s Undergraduate Research Scholarship - $500 | Spring 2016

  • Indiana University ProHealth R.E.U. Best Peer Reviewer | July 2016

  • Indiana University ProHealth R.E.U. Honorable Mention for Best Project Presentation | July 2016

  • Indiana University ProHealth R.E.U. Best Paper | July 2016

  • Dean's List of ASU’s School of Nutrition and Health Promotion | Spring 2015, Fall 2015, Spring 2016

Skills

Topical Expertise

  • Patient experience, health equity, and chronic illness management

  • Social determinants of health (PRAPARE screening and referral systems)

  • Public safety and emergency services (Fire/EMS/911 AI implementation)

  • AI ethics, fairness, and responsible deployment in public sector and healthcare contexts

  • Information access, disability services, and public health systems research

Research & Analysis

  • Qualitative and mixed-methods research (interviews, focus groups, observations, journey mapping)

  • Grounded theory, thematic analysis, and abductive reasoning

  • Community-based participatory research and co-design methods

  • Survey design and deployment (REDCap, SurveyMonkey, Google Forms)

  • Institutional Review Board (IRB) protocol development and ethics compliance

Fieldwork & Stakeholder Engagement

  • Participant recruitment and engagement with underserved communities (rural, AIAN, chronic illness)

  • Stakeholder interviews with healthcare professionals, emergency responders, and public officials

  • Workshop development and facilitation on innovation, adoption, and equity

  • Public outreach, community forum facilitation, and knowledge translation

Program & Project Management

  • Multi-site research coordination and deliverable tracking

  • Field site and stakeholder communications

  • Strategic planning and evaluation of health programs (e.g., SDoH screening)

  • Research team supervision and mentorship

Communication & Dissemination

  • Technical and academic writing for diverse audiences (reports, toolkits, peer-reviewed publications)

  • Knowledge translation for public health, government, and nonprofit partners

  • Public presentations, academic talks, and community briefings

  • Data visualization and reporting for non-technical stakeholders

Technical Tools

  • NVivo, Dedoose, Atlas.TI (qualitative analysis software)

  • Microsoft Office Suite, Google Workspace

  • Miro (journey mapping), Excel/Google Sheets (data synthesis)

  • Slack, Microsoft Teams, Zoom (collaborative platforms)